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Concerned about certain security, safety, and fairness issues with online poker?

7Sultans Poker is sensitive to casino integrity and takes every measure possible to ensure the highest level of security so that you as Players can maximize your gaming experience with a true sense of comfort and trust.

We try to bring you peace of mind so you can understand certain issues associated with online gambling. That's why at 7Sultans Poker we take the time to interpret your concerns and provide you with the answers.

We invite you to click on the links below to keep you informed of the Integrity at 7Sultans Poker.

Collusion
Peace of Mind
Responsible Gambling

If you have any questions with regard to integrity, responsible gaming or other issues, please do not hesitate to contact us on [email protected].


Collusion
What is collusion?
Collusion is when two or more players on the same table work together as a team, unfairly knowing each other's cards, and betting with this knowledge in order to maximize their team's profits.

How do we keep track of it?
Collusion is easier to detect online using tools developed to review play history and suspicious activities over time. 7Sultans Poker uses sophisticated algorithms to identify, track and uncover collusion, which although is not foolproof, actually has more control over collusion that any real card room.
Our analyses include:
  • Automatic tracking of betting patterns related to the strength of a player's hand
  • Cross-correlating those results with other players at the same table to determine if they may be acting in concert with one another
  • Hand history recap emails are instantly available for all players and will show the exact betting of each game and the final hands of all players that called the river card
  • Hand histories will obviously not display any cards of players that folded since that is part of the integrity of any poker game.
All reports of Collusion are investigated fully by management with suspicious players being observed closely and shut down immediately with proof of wrongdoing.
Should you suspect players acting together during play, forward the game information to: [email protected].

Collusion destroys the integrity of any poker game. Any player that attempts to collude will be banned from 7Sultans Poker and their name will be put on an industry wide list to alert other casinos of inappropriate behavior.
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Peace of Mind
Let's hope that these points shed some light as to the security and viability of online gambling at 7Sultans Poker?
  • Why play online? - There are many advantages to playing online; the most common being you can play 24/7 in the privacy and comfort of your own home. No need to travel vast distances, you can choose when you want to play and how long you want to play for, and you can jump from game to game just by lifting a finger!
  • Toll-free support - 7Sultans Poker provides a toll-free support team 24/7 so that should you have any queries, concerns, about ANY issues, we are there for you!
  • Security of financial transactions - 7Sultans Poker offers many alternative online purchasing methods that are fast, secure, and protected by SSL digital encryption, which secures your transactions over the net. We take measure to ensure the highest levels of security and abide to the highest industry levels.
  • Quick Cash-ins - Our payments of your winnings are dealt with swiftly and accurately. With dedicated teams to support e-cash, we constantly monitor our processes to provide the fastest in turn around times.
  • User-friendly games - All of our poker games have easy-to-follow instructions, thereby allowing you to play poker that you would never attempt in a land casino.
  • Gambling odds and procedures - 7Sultans Poker holds its gambling license with The Kahnawake Gaming Commission, a body that enforces laws and issues with interactive gaming.
  • Playing for real or for fun - At 7Sultans Poker, we give all of our customers the choice to play with virtual money or to wager with real money. So, you can always check out the site as a Guest before you decide to play for Real.
  • Games freezing during play - this is a rare event at 7Sultans Poker as we have a 99%+ rate of up time. If in the event that this does occur, and depending on the progress of the bet before the disconnection, the software will either: finish the bet and credit or debit accordingly, or it will present you with the unfinished bet the very next time you get connected.
  • Fast and easy registration - at 7Sultans Poker registration is quick with no hassles. You can sign up as a Guest, or a Real Player.
  • Downloading software - Even downloading and installing the software is easy at 7Sultans Poker with step-by-step instructions if needed. A fast and easy process ensuring hassle-free downloads.

Click here to download NOW!

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Responsible Gambling

Online Poker, along with many other forms of gambling, was created as a source of leisure. A medium where people can relax, have a bit of fun, and maybe make some money on the side.

However, the flip side, is that some Players unfortunately become compulsive gamblers and take gaming beyond the extremes. This has serious implications for not only themselves, but for their family, their friends, and their life in general.

7Sultans Poker offers some pointers on how to keep gambling at bay, and make your gaming experience fun, exciting, and without consequence:

  • Establish what constitutes an acceptable loss before starting to gamble.
  • Never gamble if:
    • You are younger than the legal gambling age
    • It interferes with your work or responsibilities
    • You are in recovery for addictive disorders or dependencies
    • You had too much to drink
    • You are attempting to make up for prior gambling losses.

If you feel that you are on the verge of crossing the line, or perhaps have the crossed the line already, or perhaps know of someone who is falling into a trap, take control of the situation and seek professional help.
The easiest and most anonymous way is by contacting Gamblers Anonymous.

Click here to visit the Gamblers Anonymous website

Don't wait until it's too late!


PLAYER PROTECTION AND RESPONSIBLE GAMING

WARNING

While most players at an online casino or poker room gamble for entertainment and within their means, there are a small percentage of players who may lose control of their play. In order to prevent this, please bear the following in mind:
  • Gambling should be entertaining and not seen as a means to making money
  • Keep track of the amount of money you spend and only gamble what you can afford to lose. Do not chase your losses.
  • Keep track of the amount of time you spend gambling.
RESPONSIBLE GAMING POLICY

While most people gamble for social enjoyment, Fortune Lounge casinos acknowledges that gambling can create problems and harm some individuals. These problems can range from over-spending to pathological gambling addiction. Fortune Lounge is committed to creating a responsible gaming environment by implementing and maintaining eCOGRA's responsible gaming requirements for the benefit of both players and staff.

SELF-ASSESSMENT TEST

Why not try our quick self-assessment test? If you have ever been worried about gaming problems or are just curious to check the results, please complete this questionnaire. Once complete, please hit the submit button and your results will appear within seconds.

ASSISTANCE FOR PROBLEM GAMBLING

Should you require any assistance or advice on problem gambling, please contact one of the organizations listed below.

Country/Area/Description/Web Site Help Line
USA
National Council on Problem Gambling 1-800-522-4700
Hot Line Number for Northern California 1-800-287-8670
Hot Line Number for Greater L.A. Central 310-478-2121
Hot Line Number for Palm Springs 760-325-2808
Hot Line Number for Greater San Diego 1-866-239-2911
Gam-Anon, International Service Office 718-352-1671
Compulsive Gambling Institute 1-800-GAMBLER
Council of Compulsive Gambling of New Jersey 1-800-GAMBLER
or 1-800-426-2537
Massachusetts Council on Compulsive Gambling 1-800-426-4555
Connecticut Council on Problem Gambling 1-800-34-NOBET
NICOS Chinese Health Coalition Problem Gambling 1-888-968-7888
(Mandarin and Cantonese)
UK
Gamblers Anonymous 08700 50 88 80
Canada
British Columbia Partnership for Responsible Gambling 1-888-795-6111


PLAYER PROTECTION MEASURES

Fortune Lounge is committed to assist you in enjoying your play with us. There are many options available to help you, including reducing your deposit limits to restrict your spending or self-exclusion from our casinos for a limited period. Please contact our Customer Care Center for more information and any assistance that you may require.

PROCEDURES FOR SELF-EXCLUSION

If you feel that you are losing control of your play and would like help in restricting your access to our casinos, Fortune Lounge offers you the following options:
  • A minimum 7 day cooling off period
  • A minimum 6 month self-exclusion period.
Please contact us any time, day or night, for immediate assistance.

FILTERING PROGRAMS

Please note that the minimum age of persons able to register and play at our casinos is 18 years. Should you require a filter to block gaming websites from any underage persons, please visit the following sites for more information on how this can be implemented: Back to Top

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